Well this evening’s blog post is more of a whinge than anything else, but as I have cold (thanks to the boyfriend), I think I am entitled to…
My first visit to one department store left me feeling like I could have done something better with my half hour lunch break, like sit in a dark cupboard for thirty minutes…I asked the consultant about the product, despite her looking at me like she had a poker up her ass. She put a small amount on my hand and just looked at me without telling me anything about the product. I asked how often to use the serum to which she said once a day, now having been on the Esteé Lauder website which told me to use it twice a day, I said nothing and just nodded. I asked how much the product was and she told me £56 for 50ml, so I asked for a sample (given my sensitive dry skin) but apparently they didn’t have any…funny as I’d seen a sample in a magazine. So I left completely disappointed and with my cash still firmly in my purse.
Today I made my second visit to an Esteé Lauder counter, but in a different department store. This was a completely different experience. The consultant was friendly and helpful. She tested the serum on my hand, and applied a generous amount, put both my hands together and said look at the difference. She told me all the benefits of the serum, which I outlined above. Now when I came to ask how often I should use the product, she told me a completely different tale. You should use the serum morning and night for the first 8 weeks, then cut it down to just a morning thereafter. She told me I would see a difference after 2 weeks of usage. She then gave me a sample of the serum and told me it would last a couple of days. Rest assured after giving a couple of days I will be purchasing the serum from her.
Why did I have two completely different experiences? Both consultants worked solely for Esteé Lauder, did they not want to make a sale? I couldn’t do this in my job on a daily basis, so why can beauty consultants get away with it?
Have you had a similar experience to me?
I’d like to know your experience anyway…